Veterinary Practice Analysis

This analysis is a tool. One uses a tool to repair or fix things. By taking this Veterinary Practice Analysis (VPA) you will, in essence, be performing a subjective diagnostic test of your entire organization. This analysis will determine on which areas of your practice you have the majority of your attention. It will identify what areas need to be fixed and what to do about it. The results are presented to you in a graphical format that itself tells the story.

+ (Plus) means I AGREE, YES or MOSTLY YES
M (Middle) means UNCERTAIN, MAYBE, NEITHER YES nor NO
— (Minus) means I DISAGREE, NO or MOSTLY NO

Answer the questions based on the main product or service that you deliver. "Customers" includes "Clients," "Patients" and so on, as appropriate. Answer should be based on present conditions and circumstances.

Your personal information will only be used for your free evaluation and will be kept strictly confidential.

First Name: Last Name:
Company Name: Phone:
Best time to call to discuss results? a.m. p.m
Email:    

Yes, I am interested in receiving periodic e-mails from PBS.
(Your e-mail address is confidential and removal is easy.)     

 

1. I always pay myself a regular salary or draw. + M
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2. I easily hire good clinical and office staff when I need them. + M
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3. Little competition exists in our market. + M
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4. My collections people get money in fast with few write-offs. + M -
5. In terms of what we deliver to our patients, we are technically the best. + M
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6. We do our own outcome studies and fine-tune our procedures to align
our services with the expectations of clients.		 + M
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7. We use surveys when going after new clients. + M
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8. I often feel guilty about not spending more time with my family. + M
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9. Owners have the right to require base levels of production from their staff. + M
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10. I believe that people can be helped. + M
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11. Our profit margin is less this quarter than last. + M
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12. Some of my employees don't understand how their positions affect others in the practice. + M
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13. The ongoing needs of our clients are well defined and used for offering new services or products. + M
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14. Clients sometimes complain about errors in their accounts. + M
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15. Treatments are given on time so clients aren't kept waiting. + M
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16. I use client complaints as a means to improve the practice. + M
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17. We keep a record of new clients and know how effective our promotion is. + M
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18. There are influences outside my practice that demand my attention right now. + M
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19. Even if I disagree, I will change my mind to avoid conflict. + M
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20. There is something missing in my life. + M
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21. We are experiencing cash flow problems. + M
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22. Newly hired employees in my practice are quickly trained and soon functioning well at their jobs.

 + M
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23. Our promotional materials effectively produce repeat business. + M
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24. I am kept waiting for up-to-date figures on Accounts Receivable. + M
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25. If I had better equipment, I could produce a better product/service for my patients. + M
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26. My staff knows they are good; I don’t need to praise them. + M -
27. We have effective and proven programs for generating new clients. + M -
28. There’s quite a bit of stress in my life. + M -
29. Trying to define and measure the results produced by each employee would be a waste of time. + M -
30. There are other things that I think I should be doing with my practice. + M -
31. Major debts or legal situations are looming and worry me. + M -
32. I often find myself solving problems that other managers/employees should handle. + M -
33. We do not have regular communications going out to our regular clients. + M -
34. My practice has an excellent credit rating. + M -
35. My clients frequently complain about the time it takes to receive care for their pets. + M -
36. My practice has no call for quality assurance“correction programs.” + M -
37. Our practice is getting positive exposure from newspaper articles, free publicity, etc. + M -
38. I’m concerned about my health at times. + M -
39. Teamwork inhibits creativity. + M -
40. There are some problems in my practice for which I have no solutions. + M -
41. The amount of debt that my practice is carrying is a problem or a potential problem. + M -
42. I could get more work done each day if I had fewer interruptions. + M -
43. We do special promotions, which are available only to our existing clients. + M -
44. Payroll is always done on time. + M -
45. I haven’t yet trained anyone to manage and care for the production/service area as well as I do it myself. + M -
46. We keep and use the staff suggestion box (or a similar system). + M -
47. I have at least one employee whose sole job is to develop new clients. + M -
48. There are too many accidents/mistakes in my life. + M -
49. A good policy in practice would be to cut every corner possible in order to increase profit margins. + M -
50. I intend to find a way to be more effective. + M -
51. The long-term profitability of my practice is in an uptrend. + M -
52. Communication within my practice flows smoothly and quickly to the right person with no misunderstandings. + M -
53. Our average fee per client is increasing. + M -
54. Tax payments are usually on the late side. + M -
55. Quality of service tends to collapse when I am away from the area for any extended period of time. + M -
56. Our staff training system is an on-going affair. + M -
57. We don’t expect much return from our promotional campaigns. + M -
58. I have one or more physical problems. + M -
59. Most people don’t want to work, and do so only because of economic necessity. + M -
60. I’m looking for help to improve conditions. + M -
61. My gross sales have expanded for the last two years. + M -
62. I have a reward system for employees who do more than their share. + M -
63. We are losing business because of inadequate follow-up of existing customers. + M -
64. I can lay my hands on all financial statements at short notice. + M -
65. My medical staff takes pride in pleasing the client. + M -
66. I have several people in training at this time to take over positions senior to those they now hold. + M -
67. Generating new clients is not an essential part of our revenue forecasts. + M -
68. Others have influenced me in making decisions that I later regretted. + M -
69. Expansion isn’t always desirable. + M -
70. There is something that I need to change or things will worsen. + M -
71. There is an external factor which is a threat to the viability of my practice. + M -
72. I sometimes wonder how productive some of my employees really are. + M -
 
73. We have a complete database of past and present patients. + M -
74. I would like to receive the financial reports more quickly. + M -  
 
75. I sometimes cringe and want to hide when my employees are speaking to clients. + M -
76. We get along very nicely without any staff training. + M -
77. Public Relations is an essential part of our marketing. + M -
78. I sometimes experience periods of worry and depression. + M -
79. Most problems between people can be resolved with communication. + M -
80. Most things that claim to help people actually do more harm than good. + M -
81. My practice is dependent on additional external funding (debt or equity)
for continued survival.		 + M -
82. I keep graphs of all the key statistics of my practice. + M -
83. We have a very loyal and expanding client base. + M -
84. The fixed assets inventory is complete and up-to-date. + M -
85. There is excellent coordination of finance, supplies, personnel logistics,
etc. in my practice.		 + M -
86. We apply the principle of quality control to our entire organization. + M -
87. I keep separate records of new client business and repeat client
business.		 + M -
88. The rewards of operating my practice far outweigh the difficulties. + M -
89. A good leader would not hesitate to sacrifice an individual for the good
of the group.		 + M -
90. There isn’t anything someone else could tell me that would help me run my practice better. + M -
91. My practice’s cash position is better than it was a year ago. + M -
92. Overall, morale in my practice is very high. + M -
93. 80% or more of our business comes from 20% of our client base. + M -
94. I know where the money is going before it gets spent. + M -
95. If we did a survey of our clients, at least 90% of them would say that they were satisfied with what we delivered. + M -
96. I have a statistic which measures the effectiveness of our Quality Control. + M -
97. We get new business from referrals from existing clients. + M -
98. Someone or something else is responsible for the condition my practice is in. + M -

99. A good executive would rather earn money than borrow it.		 + M -
100. I continually look for ways to improve myself and my practice. + M -

 

  

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